FAQ

Mail Lists

• How up-to-date are your mail lists?

  Our neighborhood mail lists come from two combined sources: tax records and title records. The mailing lists are excellent with the exception of newer subdivisions where new records are generally about 8 months behind. If you are selecting a new neighborhood, we can discuss other options to obtain the most up to date information.

  All other customized mail lists are updated every 6-8 weeks.

• Can you develop a customized mail list?

  Absolutely! We can develop a targeted mail list for your project. A well-focused mail list will increase your response rate and save you printing and mailing costs. We will consult with you to determine your best prospects in terms of geography and demographics.

• Can you mail to the owner names?

  Yes, we can mail to the owner names, but only as they appear on the county tax records. We recommend addressing your mail pieces as “To the Family at” instead of the owner names. Our experience has been that it resolves the issue of mailing to names of people who are divorced, deceased, etc.

• Can I have a copy of my neighborhood mail list?

  Unfortunately, we’re not able to share neighborhood lists. We subscribe to a mail list service for a monthly fee, and our agreement with the company prohibits us from distributing the mail lists.

• Will you share my mail list with anyone or any other company?

  Any client-supplied mail list will remain in the possession of Reaching Neighbors and its agents and will not be disclosed to another party.

• I'm going to provide you with my mail list. How should I set it up? And how do you want it sent to you?

  Ideally, you will have your mail list in Excel format (.xls or .xlsx) with the following columns: Name, Company Name, Address, City, State and Zip Code. We can help with formatting your mail list.

  Other acceptable mail list formats include: .txt and .csv.

• If I want to make future changes to my mail list (additions, deletions or changes), how do I do this? And will it cost anything?

  Our customers regularly update their mail lists – we encourage it! You can either submit an updated Excel list for each mailing according to your deadline schedule, or you can email us additions and deletions and we will keep your list up to date for you. No charge!